Bliss Wedding Stationery

terms & conditions

All orders constitute acceptance of the terms & conditions below

samples

Bliss Wedding Stationery charge the full list price for each sample plus postage.  We will endeavour to send you the exact design and colour requested but sometimes this isn’t possible due to stock availability, in which case we will send the closest alternative. Your sample may differ to how it appears on our website due to the limitations of the print process and the material used. We will redeem the cost of your samples when you order.

proofs

• Electronic PDF proofs will be created and emailed to the client for checking unless otherwise requested. We take great care in producing your proofs, but you are responsible for the accuracy of the copy you supply and for proof-reading all text and copy we set out in the proofs. You must make sure the proof is exactly as you want it before you approve it.

• We will not begin production until we have received approval of the proofs from you, and we will not be responsible for any typing or image errors noticed after the proofs have been checked and client approval given.

• Please ensure you check and correct any errors in your personal information before you send it to us. This includes people’s names, places, addresses, times, location, table plan details and any text used for orders of service or menu’s. Two sets of amendments is included in the price, and any subsequent amendments will be subject to a charge.  Any amendments required must be submitted via email.

• Once the stationery has been printed, no further amendments can be made, so it’s vital that you check all details thoroughly before submitting your approval.

• Any delay caused by you failing to respond to proofing items within our timescale could mean a delay in your order.

copyright

All stationery, artwork and designs are the copyright of Bliss Wedding Stationery. All rights reserved. They may not be reproduced in any form without the prior written permission of Bliss Wedding Stationery. Any improper or illegal use of the stationery, artwork or designs will be pursued.

You are responsible for ensuring that you have permission to use any material (for example poems and hymns in your Order of Service) you ask us to include in your stationery; extended to include images that you own or have licensed copyright for; and indemnify Bliss Wedding Stationery against any and all claims arising out of improper use.

prices

All prices are subject to change without notice. Once your order has been confirmed and your invoice paid, however, the prices are secure. The price includes the typesetting, proofs, two sets of amendments to the proofs if required, printing and envelopes where specified. All prices shown include VAT where applicable.

payment

A non-refundable 50% deposit must be paid when the order is placed. The remaining balance (less the cost of any samples) will be due upon approval of proofs. All products remain the property of Bliss Wedding Stationery until the outstanding balance has been paid, and funds must have cleared before we print your wedding stationery.

timings

For wedding stationery, please allow at least six to eigh weeks from receipt of order to delivery. If you require a shorter delivery time, do let us know and we will try our best to meet your deadline. In very urgent cases we endeavour to meet your requirements, although this may be subject to an additional charge.

Save the Date cards

Six months to one year before the date of your special occasion.

Invitations, Reply cards and Information cards

Three to four months before the date of your occasion. This will allow your guests at least eight - twelve weeks to reply. It also allows for people who may need to book accommodation in advance.

Order of Service, Menus, Table numbers, Table place cards, and Thank you card

Two to three months before the date of your special occasion.

PLEASE NOTE

If we do not receive your complete guest list at least 3 weeks before the date of your wedding, there is a chance that we will not be able to meet the deadline and on these occasions, Bliss Wedding Stationery cannot be held responsible for stationery arriving later than required. Payment for goods arriving late WILL NOT BE REFUNDED.

packing, postage & delivery

We take absolute care and attention when packaging your stationery. Safe and appropriate packaging is always used. The postage cost is approximately £10 depending on the weight of the parcel, for 3-5 day delivery to addresses in mainland UK only. Please contact us if you require the items to be delivered next day or outside mainland UK. Orders will be sent using courier and will require a signature on delivery, so please bear this is mind when providing us with a delivery address. Please note that we cannot accept responsibility if orders are lost or delayed after they are dispatched. If they are lost or delayed, we will reprint as a matter of urgency, but we will not be able to issue a refund. You must also report delivery damage to us immediately by phone or e-mail.

liabilities

We make our stationery to order for every customer and have no stock items. Therefore we only make refunds and exchanges if goods are faulty. You must tell us in writing about any product defect within three days of receiving your order.

The only exception is damage occurring to your order between our business and your delivery address, and if there is no derogation from the terms set out in the section ‘Packing, Postage & Delivery’.

Bliss Wedding Stationery shall not be liable to the customer or be deemed in breach of the agreement by reason of any delay in performing, or any failure to perform any of Bliss Wedding Stationery’s obligations in relation to the goods, if the delay or failure was due to any cause beyond Bliss Wedding Stationery’s reasonable control. Without prejudice to the generality of the foregoing the following shall be regarded as causes beyond Bliss Wedding Stationery’s reasonable control:

• Act of God, explosion, flood tempest, fire or accident.

• War or threat of war, sabotage, insurrection, civil disturbance or requisition.

• Acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of governmental, parliamentary or local authority.

• Import or export regulations or embargoes.

• Strikes, lock-outs or any other industrial actions or trade disputes (whether involving employees of Bliss or of a third party).

• Difficulties in obtaining raw materials, labour, fuel, parts or machinery.

• Power failure or breakdown in machinery

cancellations

Cancellation of an order will be subject to any costs incurred. Returns will not be accepted after delivery.